Send an SMS to customers

Read and reply to incoming messages

The SMS messages menu item shows a badge with the number of unread incoming messages.

1. In the office panel open SMS messages.
2. The Received messages tab lists incoming SMS with the Sender, Message, and Received date. Unread messages are highlighted; click Mark as read to clear one without opening it. When the sender’s number matches a customer, their name links to the customer profile.
3. Click a message to open the Conversation — the full exchange with that phone number.
4. Type your answer in the Write a reply… box and click Send. The counter below the box shows the message length in characters and SMS segments.

Send a new message

1. In SMS messages switch to the New message tab.
2. Under Recipients, search for customers and add them to the list — the table shows each recipient’s Phone and Marketing consent.
3. Write the message, choose how it is sent — Two-way number (customers can reply) or Sender name — and click Next.
4. Review the preview of the exact text that will be sent, then click Send.

You can review deliveries later in the Sent messages tab, and — if your account has access — usage and costs in the Statistics tab.

Text the participants of a class

1. Open the Schedule and click the class — see Check the attendance list.

2. In the attendance panel click Send SMS to customers.

3. In the modal, tick the Recipients you want to text. Customers from the waiting list are marked with a waiting list badge. Recipients without a phone number cannot be selected.

   

4. Write the message, choose the sending mode, and click Next.

5. Check the preview and confirm with Send.

Note

The SMS messages menu item and the Send SMS to customers button are available only to staff with the permission to send customer messages, and require the SMS integration to be configured for your business.

Tip

Messages can be up to 3 SMS segments long (459 characters), and special characters that cannot be sent by SMS are flagged as you type.