Ania Kowalska — Customer
Goes to yoga and pilates after work. Books classes and buys passes online in the customer panel — no calls to the front desk.
Meet the personas
Every example in this documentation follows the same four people. When a journey mentions Ania or Kasia — it is always the same Ania and the same Kasia, with the same classes and passes on their screens.
A fictional fitness studio where every example in this documentation takes place. — Studio Ruchu Flow.
Kasia Nowak — Receptionist
Runs the Studio Ruchu Flow front desk. Manages the class schedule, signs customers up, checks attendance, and issues passes at the counter.
Marek Wiśniewski — Studio owner
Owner of Studio Ruchu Flow. Configures the offer and pass pricing, manages employees, and reviews sales reports.
Milena Zawadzka — Instructor
Teaches yoga and pilates classes. Uses the office panel to check her schedule and the attendance lists for her classes.