Handle fiscal receipts

When a sale is completed with the print receipt option, the receipt goes into the printing queue. The Receipts menu item shows a badge with the number of receipts waiting in the queue — it turns red when any receipt ended in an error.

1. In the office panel open Receipts.

2. Use the Show only receipts with status: checkboxes to filter the queue. A receipt can be:

   • Ready to print — waiting for the fiscal printer,
   • Printing — locked for printing right now,
   • Printed — done,
   • Hold — put aside, not sent to the printer,
   • Error — printing failed,
   • Cancelled — withdrawn from the queue.

   

3. You can also narrow the list by typing a System number or picking a Print date in the column headers.

4. To fix stuck receipts, tick the checkbox at the end of each row (or the one in the header to select all), pick the new status under Change status of selected:, and confirm with Ok — for example, move an Error receipt back to Ready to print after fixing the printer, or set it to Cancelled.

5. In the invoice column you can click Create to request an invoice for a receipt, or Download it once it has been generated.

Note

The Receipts menu item is visible only to staff with the permission to manage transactions.

Caution

Receipts with the Printed status cannot be selected — a receipt that has already been printed on the fiscal printer cannot change status.

Tip

Receipts are created during a sale — see Sell a pass at the front desk. A purchase paid online in the customer panel also generates a receipt — it joins this queue as soon as the payment operator confirms the payment. For invoicing, see Issue an invoice.